Frequently Asked Questions
Everything you need to know about your Basanti Kapde Aur Koffee experience.
How long does it take for my order to be delivered?
Standard domestic orders are typically processed within 2-3 business days and delivered within 5-7 business days. International shipping timelines vary by location but generally take 10-15 business days.
What is your return and exchange policy?
We offer a 7-day return policy for unused items with original tags intact. Please note that customized outfits and items purchased during clearance sales are not eligible for returns or exchanges.
How do I find the right size for my outfit?
Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our chart. If you are between sizes, we suggest opting for the larger size for a comfortable fit.
Do you offer customization or bespoke tailoring?
Yes, we offer minor alterations and customizations for specific collections. Please contact our customer care team via WhatsApp or email with your order number to discuss your requirements.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is available for select pin codes within India for orders below a certain value.
How should I care for my Basanti garments?
Since our collections often feature delicate hand-embroidery and premium fabrics, we strictly recommend dry cleaning only to maintain the longevity and luster of your clothes.